Return window
You can request a return within 7 days of receiving your order. Requests made after 7 days cannot be accepted.
Return conditions
Products must be unused, unopened and in their original sealed packaging with the label intact. For hygiene and safety reasons, we cannot accept opened or used bottles of hair oil or shampoo unless the item arrived damaged, leaking or incorrect.
Damaged or wrong items
If your parcel arrives damaged, leaking or with the wrong product, message us within 48 hours with photos of the parcel and bottle. We will replace it or refund you in full, and we cover the return delivery cost in these cases.
How to request a return
WhatsApp 0332 496 5029 or email glowbyprincess@gmail.com with your order number, the product name and the reason for return. Our team confirms your request and shares the return address and pickup instructions.
Refund process
Once returned items are received and inspected at our warehouse, approved refunds are transferred directly to your Bank Account, JazzCash, or EasyPaisa within 2–3 business days.